If you are expecting good products and services from @amazonIN, then think 10 times...
1) We had sent Rakhi which reached on the Rakhi day in the evening... It took 15 days for delivery. I called up Amazon and they said, it should be from the Seller side, Please check with the seller. When I called up the seller, he said, sir, the parcel was taken by Amazon facility on the 2nd day itself. If I would have sent it to you through private courier, you would have got the items within 5 days in maximum. (Amazon is such a player).
2) I bought Heavy Dry Iron, which was delivered with a broken handle. I asked for replacement but it was 9 days and no one came to pick up, saying that house was closed, tried calling but couldn't reach the customer etc.... all lies. We know that.
3) I ordered 2 items, Cover for S7 Edge and Metal polish. Both the items reached Mira Road on 12th. Metal polish was delivered by India post on 12th, as I was home for lunch and my shop was closed, so the courier guy called me up and I asked him to leave it with my neighbour shopkeeper.
Whereas, S7edge body cover was with #amazon agent. Amazon sent the alert SMS with the delivery agent number, when I called up on the mentioned number, It was out of coverage area from 12:30 PM until 8:45 PM. But the agent updates the status that the customer's office was closed and he tried to call me but failed. Next day was Holi. Now, on Tuesday, I got another SMS alert with a new number of the agent, his phone was switched off the whole day. He updated the same status like the previous agent. So I called up the Amazon. I spoke with an executive, he was more of diverting and explaining than listening. Certainly, that's annoying. I asked him to transfer my call to the floor supervisor m or senior executive. He yet kept blabbering on other things.
I asked him, If this call is getting recorded?
He said Yes!
So I said, I insist to transfer my call to the senior right now. He then knew, I am pissed off. He asked me to wait until he speak with the senior and can transfer my call.
Now, here comes another hero named Ajay from Amazon, senior executive or whatsoever. But, after talking to senior executive, his words made feel that the junior was personally trained by his senior (to the core). Now this is #amazonindia international standards.
Share if you care for yourself... This can happen to anyone, even to you... So let us teach these online shopkeepers lesson.
Share as much you can.. at least to your 10 friends. Tag them, comment here and express your opinions. We want better India. We pay for purchase, so Amazon or any other online shop is not doing any favour on us...
Here's the link for my Facebook post. Please comment, share and post it to your timeline, we can teach lessons to companies like #amazon so anyone of us must not suffer in future...
Help me, to help yourself and your friends..
Kapil Semwal
Wildlife Photographer and
Founder of India Bike Cruiser's Association
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